Verifying your bank account for payouts

You need to upload proof of your identity and address before we can make your first profit payment.

We recommend uploading proof and providing bank account details once you've made your first sale, but you can upload them before this if you like. We will only attempt to verify your account once a sale has been made and a profit payment is due.

It's easy to get verified:

  1. Find your proof of identity and address. We can accept .jpgs, .pngs and .pdfs of the below:
    • Proof of Identity: A passport or a photo driving license. 
    • Proof of Address: A utility bill, bank statement or other official document. 
  2. Have your bank details ready, including the name of the account holder, account number and sort code/IBAN.
  3. Log into the Merchr Hub.
  4. Click Payments > Payment Settings on the left menu and scroll down to Verify Bank Account Details.
  5. Click Upload ID Document to upload your passport or driving license.
  6. Fill in the Address Form underneath - it must match the Proof of Address.
  7. Fill in the Bank Details Form. Make sure the account number and sort code are correct, and that the Name of Account Holder is as it appears on the bank account, or any attempted payments may not go through. 
  8. Press the Submit button at the bottom of the page. 
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After you've pressed submit and once a payment is due we will check your documents. If we accept them we will verify your account and we can make your profit payment.

Your account will not be verified if your proof of identity/address do not match the forms or each other, of if any of the information is deemed to be incorrect or manipulated in any way.

If you make a sale but do not upload any proof of identity, address or provide bank details, we will attempt to contact you asking you to do so.

Profit payments are made in the first few working days of the month, and can take a few more working days to appear in your bank account. We can only make profit payments to accounts that have proven their identity and provided correct bank details.